Executive Profile...

Senior Director
Equinox Financial Services

Technology Projects / Quality Assurance

Multi-lingual technology professional with extensive international business experience in the financial / banking industry. Driving force behind technology advances and business improvements that produced unprecedented bottom-line results. Demonstrates a systematic approach in developing, managing and delivering high-priority IT projects on-time and within budget without compromising quality. Fluent in English, Spanish and Portuguese languages.
Increased combined commercial and residential mortgage sales from $4M to $22M by implementing a Customer Relationship Management application and workflow process.
   
Utilized Six Sigma methodologies to maximize defect tracking and root-cause analysis substantially decreasing software defects. Implemented zero defect model and enabled multi-user / multi-location tracking options for regional Help Desk. Reduced customer defects by 82%, and increased customer satisfaction by 46%.
   

Assessed software applications and led conversion solution project for 22 Latin American and Asian countries. Established and directed Latin American Program office.

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